WELCOME TO
We want you to love your purchase, but we understand that sometimes things don’t work out. Our return policy is designed to be as clear and hassle-free as possible.
Easy Returns
Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Here’s how our return process works:
Eligibility for Returns
- Returns are accepted within 30 days of receiving your order.
- Items must be in their original condition, unwashed, and unworn.
- Personalized items cannot be returned unless there is a defect or a printing error.
- Sale items are final sale and cannot be returned or exchanged.
How to Return
- Contact our friendly customer service team at admin@commetivebyaam.com with your order number and the details of the item you’d like to return.
- Once your return request is approved, we will provide you with a return address and detailed instructions.
- Please note that customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
Processing Your Return
- After we receive and inspect your returned item, we will notify you about the approval status of your return.
- If your return is approved, we will process your refund, and you should see the credit on your original method of payment within 5-10 business days.
- If your return is not approved, we will contact you with further information.
Personalized Items
Personalized items are made just for you, which means we can’t accept returns unless there’s a defect or an error in the printing. Please double-check your customization details before placing your order to avoid any issues.
Terms and Conditions of Sale
Order Processing
- All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping
- Shipping charges for your order will be calculated and displayed at checkout.
- We are not responsible for delays caused by the carrier or customs clearance for international orders.
Payment
- We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
- Payment must be made in full at the time of purchase.
Cancellations
- Orders can be canceled within 24 hours of placing the order. After 24 hours, cancellations are not accepted as the order may have already been processed.
PRINTFUL AND PRINTIFY-SPECIFIC POLICIES
Damaged or Defective Items
- Any claims for misprinted, damaged, or defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
- If you notice an issue with the products or anything else on the order, please contact us at admin@commetivebyaam.com with photos and details of the issue.
Return Address
- The return address is set by default to the Printful or Printify facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
- If Printful or Printify’s facility is not used for returns, you are responsible for the return shipping costs unless there is a defect or error in the order.
Contact Us
If you have any questions about our return policy or need assistance with your return, our customer service team is here to help! Contact us at admin@commetivebyaam.com, and we’ll get back to you as soon as possible.
Frequently Asked Questions (FAQs)
Can I exchange an item?
Currently, we do not offer exchanges. Please return the item for a refund and place a new order.
What if my item is defective or incorrect?
If you received a defective or incorrect item, please contact us at admin@commetivebyaam.com within 7 days of receiving your order, and we will assist you with a return or replacement.
Thank you for shopping with us at COM•ME•TIVE Shop - Designed By Aam. We appreciate your business and look forward to serving you again soon!
