At BL Fan Store, customer satisfaction is our priority. However, as we operate as a print-on-demand store, our policies are tailored to the nature of our unique and custom-made products. Please review the details below to understand our refund and return policy.

Returns and Exchanges

Since all products are made-to-order and created specifically for you, returns and exchanges are not supported in the following cases:

• If the customer orders the wrong size or color.

• If the customer changes their mind after receiving the product.

Important: Returns are not required, as all our items are custom-made.

Refunds and Replacements

We offer free replacements or refunds (credited to your BL Fan Store balance) in the following situations:

• The product was damaged during production or delivery.

• There was a manufacturing error in the product.

To qualify for a refund or replacement, you must:

  1. Contact us at admin@commetivebyaam.com within 30 days of product delivery.

  2. Provide clear photos or videos of the damaged or defective product.

• If multiple products are affected, ensure all items are visible in one frame.

Exceptions

We are not responsible for refunds or replacements in the following situations:

• If the order was placed with incorrect shipping details.

• If the wrong size, color, or item was selected during purchase.

Customers are responsible for providing accurate information when placing their orders.

How to Report an Issue

If you believe your product qualifies for a refund or replacement:

  1. Email us at admin@commetivebyaam.com with the following information:

• Your order number.

• Photos/videos of the issue.

  1. Our team will review your case and respond within 48 hours.

Alternatively, you can call us at +66910852323 for assistance.

Shipping Policy

Refunds or replacements are only provided for damaged or defective products. Shipping fees are non-refundable, except in cases where we determine the issue is due to a manufacturing error.

Contact Us

For any questions or concerns about your order, feel free to contact us:

• Email: admin@commetivebyaam.com

• Phone: +66910852323

We’re here to help!