Returns and Exchanges
Since all products are made-to-order and created specifically for you, returns and exchanges are not supported in the following cases:
• If the customer orders the wrong size or color.
• If the customer changes their mind after receiving the product.
Important: Returns are not required, as all our items are custom-made.
Refunds and Replacements
We offer free replacements or refunds (credited to your BL Fan Store balance) in the following situations:
• The product was damaged during production or delivery.
• There was a manufacturing error in the product.
To qualify for a refund or replacement, you must:
Contact us at admin@commetivebyaam.com within 30 days of product delivery.
Provide clear photos or videos of the damaged or defective product.
• If multiple products are affected, ensure all items are visible in one frame.
Exceptions
We are not responsible for refunds or replacements in the following situations:
• If the order was placed with incorrect shipping details.
• If the wrong size, color, or item was selected during purchase.
Customers are responsible for providing accurate information when placing their orders.
How to Report an Issue
If you believe your product qualifies for a refund or replacement:
Email us at admin@commetivebyaam.com with the following information:
• Your order number.
• Photos/videos of the issue.
Our team will review your case and respond within 48 hours.
Alternatively, you can call us at +66910852323 for assistance.
Shipping Policy
Refunds or replacements are only provided for damaged or defective products. Shipping fees are non-refundable, except in cases where we determine the issue is due to a manufacturing error.
At BL Fan Store, customer satisfaction is our priority. However, as we operate as a print-on-demand store, our policies are tailored to the nature of our unique and custom-made products. Please review the details below to understand our refund and return policy.
💬 Return & Refund Policy
(For Items Shipped by Us)
📦 Return & Refund Policy
We’re a small indie creator-run shop, so every DVD is packed with love and care.
But if something goes wrong, we’ve got your back 💙
📝 Our Policy:
If your DVD arrives damaged, or you're not satisfied for any reason, just let us know within 15 days of receiving it.
We’ll offer a 50% refund as a thank-you for giving it a chance.
We may request a photo of the issue if the product is damaged, so we can improve future packaging.
💸 Refund Method:
Refunds are processed via PayPal only.
Please make sure to provide your correct PayPal email when contacting us.
✉️ How to Request:
Send an email to admin@commetivebyaam.com with:
Your full name
Order number
Brief description of the issue
Photo (if damaged)
Your PayPal email for the refund
Contact Us
For any questions or concerns about your order, feel free to contact us:
• Email: admin@commetivebyaam.com
• Phone: +66910852323
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