Return Policy

Last Updated: October 31, 2024

At Commetive By Aam, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help. Please review our return policy below for eligibility, timeframes, and instructions.

1. Return Eligibility

To qualify for a return, please ensure the following:

• The item must be unused, in the same condition as when you received it, and in its original packaging.

• Returns must be requested within 30 days of the delivery date.

• Some items may not be eligible for return, including:

• Personalized or custom items

• Digital products

• Gift cards or promotional items

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at Admin@commetivebyaam.com or call +66 91 085 2323 with your order number, the item you wish to return, and the reason for the return.

2. Receive Return Instructions: We will provide you with detailed instructions on how to send your item back to us.

3. Ship Your Item: Carefully pack your item and ship it to the address provided in our return instructions. We recommend using a trackable shipping method to ensure your item reaches us safely.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:

• Approved Returns: If approved, your refund will be processed within 7-10 business days. The refund will be issued to your original payment method.

• Rejected Returns: If the item does not meet the return criteria, it will not be eligible for a refund, and we will contact you with further information.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 48 hours of receiving your product. We will provide instructions for the exchange process.

5. Shipping Costs

• Return Shipping: The customer is responsible for covering the return shipping costs unless the item is defective or we made an error with your order.

• Non-refundable Shipping Fees: Original shipping costs are non-refundable.

6. Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please:

1. Check with your bank or credit card provider, as processing times can vary.

2. Contact us at Admin@commetivebyaam.com for further assistance.

7. Contact Us

If you have any questions about our Return Policy or need assistance with your return, please reach out to us at:

• Email: Admin@commetivebyaam.com

• Phone: +66 91 085 2323