Frequently Asked Questions (FAQ)

1. How long does order processing take?

• We process orders within 1-3 business days (excluding weekends and holidays). Once processed, you’ll receive an email confirmation with tracking details.

2. What are the shipping options and delivery times?

• Domestic Shipping (United States): Standard shipping takes 3-7 business days, and expedited shipping takes 1-3 business days.

• International Shipping: International orders typically arrive within 7-21 business days. Shipping options and costs are displayed at checkout.

3. Do you offer international shipping?

• Yes, we ship internationally. Please note that international orders may incur additional customs fees or import duties, which are the customer’s responsibility.

4. How can I track my order?

• Once your order is shipped, we’ll send you an email with a tracking number. Use this number to check the status of your shipment. Tracking information may take 24-48 hours to update.

5. What is your return policy?

• We accept returns within 30 days of delivery for items that are unused and in original packaging. Some items, such as personalized products, are non-returnable. For more details, please refer to our Return Policy

6. How do I initiate a return?

• To start a return, email us at Admin@commetivebyaam.com with your order number, item details, and reason for the return. We’ll provide return instructions.

7. How long does it take to receive a refund?

• After receiving and inspecting your return, refunds are processed within 7-10 business days to your original payment method. You’ll be notified once the refund is issued.

8. What should I do if I receive a damaged or defective item?

• If your item arrives damaged or defective, please contact us within 48 hours at Admin@commetivebyaam.com with photos of the item and packaging. We’ll arrange a replacement or refund as needed.

9. Can I update or cancel my order?

• If you need to update or cancel an order, contact us immediately at Admin@commetivebyaam.com or call +66 91 085 2323. We’ll make changes if the order hasn’t shipped yet.

10. How is my personal information protected?

• We take your privacy seriously and use secure technology to protect your data. For more information, please read our Privacy Policy

11. How do I contact customer support?

• You can reach us via:

• Email: Admin@commetivebyaam.com

• Phone: +66 91 085 2323